Looop is operated by RR Agriotech Sdn. Bhd., B-3-5, Sastra U-Thant, Lorong Ampang 2, Taman U-Thant, 55000 Kuala Lumpur, Malaysia. Contact: hello@getlooop.io

Part A — For Merchants

This section applies to businesses and merchants who use the Looop platform to create and manage digital loyalty programs.

1. Agreement & Acceptance

This is a legally binding contract between you ("Merchant") and RR Agriotech Sdn. Bhd. ("Looop"). By creating an account or using the Service, you confirm you have read and agree to these terms, and that you have authority to bind your business. The formation of this Agreement is governed by the Malaysian Contracts Act 1950 and the Electronic Commerce Act 2006.

2. The Looop Service

Looop provides a web-based platform for merchants to create, manage, and analyze digital loyalty card programs. Digital loyalty cards are stored in your customers' Apple Wallet or Google Wallet. We may update the Service from time to time, provided changes do not materially reduce core functionality. The Service's card delivery functionality depends on Apple and Google's third-party platforms, and Looop is not responsible for their availability or changes.

3. License

Subject to your compliance with these terms and payment of all applicable fees, Looop grants you a limited, non-exclusive, non-transferable, revocable license to use the Service solely for operating your loyalty program. You may not resell, sublicense, reverse engineer, or use the Service to build a competing product.

4. Your Account

You must provide accurate information when registering and keep it updated. You are solely responsible for the security of your account credentials and all activity under your account. Notify us immediately at hello@getlooop.io if you suspect unauthorized access.

5. Subscription & Fees

Fees are billed monthly in advance in Malaysian Ringgit (MYR). If your active card count exceeds your plan limit, additional charges apply automatically on a prorated basis for the remainder of the billing cycle.

Upgrades take effect immediately with prorated charges. Downgrades take effect at the end of your current billing cycle. Cancellations take effect at the end of your current billing cycle — you retain access until then.

All fees are non-refundable. We will give at least 30 days' notice of any price changes. Fees are exclusive of taxes, including an 8% service tax under the Service Tax Act 2018.

6. Intellectual Property

Looop retains all rights to the Service and its underlying technology. You retain all rights to your own content (logos, images, branding). You grant Looop a license to use your content solely to provide the Service. Any feedback you provide may be used by Looop without compensation.

7. Data Protection (PDPA 2010)

You are the Data User and Looop is the Data Processor under Malaysia's Personal Data Protection Act 2010. You are responsible for obtaining all necessary consents from your customers for their data to be collected and processed. Looop will process customer data only to provide the Service, will maintain appropriate security measures, and will delete all customer data within 90 days of termination.

8. Acceptable Use

You may not use the Service to send unsolicited communications, engage in illegal or fraudulent activity, upload harmful or infringing content, or attempt unauthorized access to the Service. You are solely responsible for all content and communications sent to your customers via the platform.

9. Confidentiality

Both parties agree to keep each other's confidential information secure and to use it only for the purposes of this Agreement.

10. Liability

The Service is provided "as is." Looop's total liability is capped at the fees you paid in the six months preceding any claim. Neither party is liable for indirect, consequential, or punitive damages.

11. Indemnification

You agree to indemnify Looop against claims arising from your breach of this Agreement, your content, or your failure to comply with the PDPA as Data User.

12. Term & Termination

This Agreement begins when you accept it. Either party may terminate for material breach with 30 days' written notice to cure. You may cancel at any time; cancellation takes effect at the end of your billing cycle. Upon termination, all licenses are revoked and any unpaid fees remain due.

13. General

This Agreement is governed by the laws of Malaysia, with exclusive jurisdiction in Malaysian courts. We may update these terms with 30 days' notice. Continued use after that date constitutes acceptance.

Schedule 1: Service Level Agreement (SLA)

This Service Level Agreement (“SLA”) forms part of the Terms of Service Agreement
(“Agreement”) between RR Agriotech Sdn. Bhd. (“Looop,” “we,” or “us”) and the Merchant
(“you”). This SLA applies to the Service purchased by you.

1. Definitions
   “Uptime Percentage” means the total number of minutes in a calendar month, minus the
   total number of minutes of Downtime suffered in that month, divided by the total number of
   minutes in that month, expressed as a percentage.
   “Downtime” means the time in minutes that the core functionality of the Service is
   unavailable to the Merchant. Downtime does not include periods of unavailability due to the
   Exclusions defined in Section 5 below.
   “Service Credit” means a credit, calculated as set forth below, that we will apply to a future
   invoice payable by you.

   
   

2. Uptime Commitment
   Looop will use commercially reasonable efforts to make the Service available with a monthly
   Uptime Percentage of at least 99% (the “Uptime Commitment”).
   What does 99% uptime mean in practice?
   It allows for approximately 7 hours and 18 minutes of total downtime per month.

   
   

3. Service Credits
   If we fail to meet the Uptime Commitment in any calendar month, you will be eligible for a
   Service Credit as your sole and exclusive remedy. The credit will be calculated as a
   percentage of the monthly subscription Fees for that month, as follows:

   Monthly Uptime Percentage Service Credit Percentage
   Less than 99% but ≥ 97% 10%

Less than 97% but ≥ 95% 25%

Less than 95% 50%

4. Credit Request and Payment Process
   To receive a Service Credit, you must submit a request by sending an email to our support
   team within thirty (30) days from the end of the month in which the Downtime occurred. The
   request must include:
   The words “SLA Credit Request” in the subject line.
   The dates and times of the claimed Downtime.
   Your account information and relevant logs or error messages.
   If the Uptime Percentage of such a request is confirmed by us, we will issue the Service Credit
   to you on your next invoice. Service Credits are not redeemable for cash and are forfeited
   upon termination of the Agreement.

   
   

5. Exclusions
   The Uptime Commitment does not apply to any unavailability, suspension, or termination of
   the Service, or any other Service performance issues that result from:
   Scheduled Maintenance: Maintenance that is announced at least 48 hours in advance.
   We will aim to schedule this during off-peak hours.
   Emergency Maintenance: Urgent maintenance required to address critical security or
   performance issues.
   Third-Party Service Failures: Issues arising from the failure of third-party services,
   including but not limited to Apple Wallet, Google Wallet, our cloud hosting provider (e.g.,
   AWS, Google Cloud), or other Third-Party Services as defined in the Agreement.
   Force Majeure Events: Factors outside of our reasonable control, including any force
   majeure event as defined in Section 15.3 of the Agreement.
   Merchant’s Equipment or Actions: Issues resulting from your or your customers’ internet
   access, equipment, software, or other technology, or from your breach of the Agreement.
   Denial-of-Service Attacks: Malicious attacks or other events on the Looop network.

Part B — For Customers

This section applies to end-customers who use a digital loyalty card issued through the Looop platform.

1. Introduction & Acceptance

These terms govern your use of the Looop digital loyalty card as an end-customer. They apply only to your relationship with Looop (RR Agriotech Sdn. Bhd.) — not with the merchant whose loyalty card you are using. Before your card is generated, you will be asked to confirm your acceptance by checking a box. If you do not agree, you may not use the Service.

2. Your Rights

You have the right to collect stamps and redeem rewards as offered by the merchant, in accordance with their loyalty program rules.

3. Your Responsibilities

You agree to use Looop lawfully and responsibly. You must not use the platform for illegal or fraudulent purposes, attempt to reverse engineer or interfere with the platform, or impersonate any person or entity.

4. Removing Your Card

You may stop using Looop at any time by removing the digital loyalty card from your Apple Wallet or Google Wallet. Removing the card will trigger the deletion of your personal data from our systems.

5. Data & Privacy (PDPA 2010)

Looop is committed to complying with Malaysia's Personal Data Protection Act 2010.

What we collect: Your name, email, phone number, and a unique identifier to manage your loyalty card. We only collect what is necessary.

How we use it: Your data is used solely to manage your digital loyalty card and may be shared with the specific merchant you signed up with, to fulfill the loyalty program.

Your rights: You may access, correct, or withdraw consent for your personal data at any time by contacting us at hello@getlooop.io. Your data will not be retained longer than necessary and will be deleted when you remove your card.

Security: We use industry-standard encryption and access controls to protect your information.

6. Disclaimers

Looop is a technology provider and is not responsible for the merchant's loyalty program, rewards, products, or services. Any disputes with a merchant are between you and the merchant directly. Looop is also not responsible for the availability of Apple Wallet or Google Wallet.

7. Limitation of Liability

To the maximum extent permitted by law, Looop is not liable for any direct, indirect, incidental, or consequential damages resulting from your use or inability to use the platform.

8. General

These terms are governed by the laws of Malaysia. We may update these terms at any time and will notify you of material changes. Continued use after changes constitutes acceptance.

For questions about any of these terms, contact us at hello@getlooop.io