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Frequently Asked Questions
What kind of businesses can use Looop?
Looop works for any business that wants to reward returning customers — cafes, restaurants, bubble tea shops, food stalls, pop-up booths, and more. If you've ever used a paper stamp card, Looop is for you.
How do I contact Promoto support?
You can reach our support team via "support@promoto.com" or through the contact form on our website.
Do you offer support for enterprise customers?
Yes! Enterprise customers get dedicated account managers for faster responses, personalized onboarding, and priority support.
What is your typical response time for support requests?
Our team usually responds within 24 hours on business days. Higher-tier plans receive priority support.
How do I reset my account password?
Click the “Forgot Password” link on the login page and follow the instructions to reset your password securely.
Where can I find billing or subscription information?
Billing details, invoices, and subscription management are available in your account dashboard under the “Billing” section.
Can I request a product demo before signing up?
Yes! You can request a free demo by filling out the form on our website, and our team will schedule a personalized walkthrough.
What kind of businesses can use Looop?
Looop works for any business that wants to reward returning customers — cafes, restaurants, bubble tea shops, food stalls, pop-up booths, and more. If you've ever used a paper stamp card, Looop is for you.
How do I contact Promoto support?
You can reach our support team via "support@promoto.com" or through the contact form on our website.
Do you offer support for enterprise customers?
Yes! Enterprise customers get dedicated account managers for faster responses, personalized onboarding, and priority support.
What is your typical response time for support requests?
Our team usually responds within 24 hours on business days. Higher-tier plans receive priority support.
How do I reset my account password?
Click the “Forgot Password” link on the login page and follow the instructions to reset your password securely.
Where can I find billing or subscription information?
Billing details, invoices, and subscription management are available in your account dashboard under the “Billing” section.
Can I request a product demo before signing up?
Yes! You can request a free demo by filling out the form on our website, and our team will schedule a personalized walkthrough.
Partner with
LOOOP
If you're excited about bringing Loop to your country, collaborating on an integration, or exploring what we could build together — get in touch. We're all ears.
Partner with
LOOOP
If you're excited about bringing Loop to your country, collaborating on an integration, or exploring what we could build together — get in touch. We're all ears.
Partner with
LOOOP
If you're excited about bringing Loop to your country, collaborating on an integration, or exploring what we could build together — get in touch. We're all ears.